Crisis Resolution Specialist
2 days ago
We are seeking a dedicated Support Coordinator to join our dynamic team. This role is an exciting opportunity to make a meaningful impact in the lives of others.
About the Position:- Provide exceptional support to members, ensuring they receive the care and assistance they need in times of crisis.
This is an entry-level position, ideal for individuals looking to start their career in a fast-paced and dynamic environment.
Responsibilities:- Coordinate emergency and non-emergency requests from members
- Collaborate with Nurses and Psychologists to provide comprehensive support
- Liaise with external stakeholders to ensure effective communication and outcomes
- Experience working in a complex high-pressure environment, preferably in operations or inbound call centres
- Superior English communication skills, with fluency in additional languages such as Spanish, Hindi, Mandarin, Thai, or Vietnamese a plus
- Strong problem-solving skills and ability to manage multiple tasks effectively
- Ability to work in culturally and linguistically diverse communities, with experience in crisis environments a significant advantage
- A collaborative and vibrant team of experienced professionals
- Opportunities for growth and development, with a focus on employee well-being
- Competitive salary packaging and novated leasing options
- Flexible rostering, including rotating shifts and opportunities for professional development
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