Cloud Priority Technical Support Specialist

4 weeks ago


Sydney, New South Wales, Australia Acronis Full time

We are seeking a Cloud Priority Technical Support Specialist to be part of our mission to create a secure and reliable cyber protection solution for our customers. As a key member of our support team, you will be responsible for resolving technical incidents and providing expert-level support to our customers.

Main Responsibilities:

  • Troubleshoot complex software and hardware issues for our customers
  • Perform technical analysis of customer issues and develop plans for resolution
  • Stay up-to-date with the latest industry trends and technological advancements
  • Collaborate with product and engineering teams to identify and resolve issues
  • Provide technical guidance and support to junior staff members

Requirements:

  • 4+ years of experience in a relevant industry and role
  • Fluent English language skills
  • Strong communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Network and Windows Server or Linux/UNIX professional certifications

About Acronis:

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management solutions for businesses and individuals. We are dedicated to creating a secure and reliable cyber protection solution for our customers and are seeking talented individuals to join our team.



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