Cloud Priority Technical Support Specialist
4 weeks ago
We are seeking a Cloud Priority Technical Support Specialist to be part of our mission to create a secure and reliable cyber protection solution for our customers. As a key member of our support team, you will be responsible for resolving technical incidents and providing expert-level support to our customers.
Main Responsibilities:
- Troubleshoot complex software and hardware issues for our customers
- Perform technical analysis of customer issues and develop plans for resolution
- Stay up-to-date with the latest industry trends and technological advancements
- Collaborate with product and engineering teams to identify and resolve issues
- Provide technical guidance and support to junior staff members
Requirements:
- 4+ years of experience in a relevant industry and role
- Fluent English language skills
- Strong communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Network and Windows Server or Linux/UNIX professional certifications
About Acronis:
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management solutions for businesses and individuals. We are dedicated to creating a secure and reliable cyber protection solution for our customers and are seeking talented individuals to join our team.
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