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Healthcare Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia Lyrebird Health Full time
About Lyrebird Health

We are a leading healthcare technology company dedicated to improving patient outcomes through innovative solutions. Our mission is to empower healthcare professionals with the tools and support they need to deliver exceptional care.

In this role, you will have the opportunity to contribute to our mission by providing exceptional support to clinicians via live chat, email, and phone.

Your key responsibilities will include:

  • Providing timely and accurate support to clinicians
  • Escalating critical cases to phone support
  • Creating a human connection with every interaction
  • Sharing knowledge and expertise to empower clinicians

To succeed in this role, you will require a customer-focused mindset, excellent communication skills, and the ability to adapt to changing situations.

We value diversity and inclusion at Lyrebird Health and strive to create an environment where everyone feels welcome and supported.