Customer Service Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $100,000 - $120,000

We are seeking a highly skilled and experienced Customer Support Professional to join our team on a full-time basis.

This role involves providing expert support to customers via various channels, troubleshooting issues, and escalating tickets to internal teams when necessary.

The ideal candidate will have excellent communication skills, a passion for problem-solving, and the ability to build long-lasting customer relationships.

The key responsibilities of this role include:

  • Providing timely and effective solutions to customers' queries and concerns.
  • Troubleshooting technical issues and escalating them to internal teams as needed.
  • Building strong relationships with customers to foster trust and satisfaction.
  • Working collaboratively with the team to achieve exceptional results.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of technology and software applications.
  • Previous experience in a customer-facing role is desirable but not essential.

Desirable Skills:

  • Experience with Jira, SSMS, SQL, and Visual Studio.

Why You'll Love This Role:

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and making a real difference in people's lives.

As a member of our team, you can expect a dynamic and supportive work environment, with opportunities to develop your skills and advance your career.

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