End User Computing Specialist
2 days ago
The End User Computing Engineer will provide high-level technical expertise across a range of desktop technologies, collaborating with InfraBuild's vendor partners for effective escalations as required.
This role ensures the delivery of a positive end-user experience through the provision of quality and timely Level 2 IT support, adhering to operational procedures, service level agreement timeframes, and IT Service Management best practices.
The position includes occasional ad-hoc travel as required and is a 12-month fixed-term maternity cover.
Key Responsibilities- Provide Level 2 IT support and serve as an escalation point for high-impact and difficult incidents during business hours.
- Respond appropriately and in a timely manner to all incoming requests from end-users for core applications included in the standard desktop environment.
- Maintain existing relationships between InfraBuild and key EUC vendors.
- Be responsible for reporting, administration, and deployment of Modern Provisioning systems (SCCM and Intune) end-user components, such as software deployment, desktop, and security updates (patching).
- Contribute to and support the development, implementation, and maintenance of a Standard Operating Environment (SOE) for commercial or general-purpose PCs and a base model for Process Control Systems.
- Tertiary qualification in Information Technology or Computer Science or relevant tertiary discipline or equivalent working experience.
- 3+ years of End User Computing/Desktop technologies experience in a similar IT Support services role.
- Demonstrated experience and knowledge of troubleshooting on moderately complex hardware and software products.
- ITIL Foundation Certification or experience working in an ITIL environment.
- Certified Microsoft professional (desirable).
- Excellent communication and experience engaging with vendor partners to meet service level agreements.
- Ability to articulate complex technical topics clearly to a non-technical audience.
InfraBuild is Australia's leading integrated steel manufacturing, distribution, and recycling business, making steel using electric arc furnaces. We provide solutions for commercial and residential construction, large-scale and nation-building infrastructure, as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
- Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations.
- Work well - live better: We understand the importance of working in an environment that supports you to balance your personal and professional life. Experience a culture that values you as a whole person - where family extends to the workplace and your well-being matters.
- Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential.
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