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End User Services Engineer

2 months ago

Sydney, New South Wales, Australia Bluebayinvest Full time
About the Role

We are seeking a highly skilled End User Services Engineer to join our team in Sydney. As a member of our End User Services team, you will provide support to business users in Sydney, Melbourne, and Tokyo.

Key Responsibilities
  • Manage and resolve requests/support tickets
  • Provide 1st/2nd level support on IT requests/incidents
  • User Account provisioning & access management
  • Communicate to users relating to IT Incidents/Outages and changes
  • Conduct reviews relating to applications/systems access
  • CAPEX and OPEX processing
  • Backup monitoring and systems management/maintenance
  • Maintain and produce system documentation
  • Deploy and distribute software/platform enhancements
  • Support telecom/audio/visual infrastructure and services
  • Distribute and deploy system enhancements and updates
  • Coordinate and conduct regular attestation reviews as per global policies and procedures
Requirements
  • Strong communication and written skills in English
  • Knowledge of Japanese is an asset
  • 5 years' end user services experience working directly with end users as a minimum
  • Experience in communicating with users via multiple support channels
  • Ability to prioritize tasks and objectives with minimal supervision
  • Ability to work in a team and be a team player in a fast-paced environment
What We Offer
  • A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team

We are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sexual orientation, gender identity, age, disability, or any other legally protected factors.