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ServiceNow Training and Adoption Lead

2 months ago

Sydney, New South Wales, Australia ServiceNow Full time
Transform the Way People Work

ServiceNow is revolutionizing the way organizations operate, and we're seeking a skilled Training and Adoption Lead to join our team. As a key member of our customer success team, you will be responsible for leading customers through custom training and user adoption initiatives, ensuring seamless integration of our platform and driving business outcomes.

Key Responsibilities:
  • Lead end-to-end large-scale customer projects and programs, managing demanding deadlines, deliverables, and resources to a timeline.
  • Develop and deliver training content, including instructor-led, virtual, eLearning, and recorded formats, to enable customer success and adoption.
  • Collaborate with cross-functional teams to design and implement change enablement packages, ensuring effective communication and stakeholder engagement.
  • Conduct workshops and training sessions, adapting delivery to meet the needs of diverse audiences.
  • Mentor department peers, contribute to department standards and processes, and share knowledge with internal resources.
Requirements:
  • 8+ years of hands-on experience in leading Enterprise-wide change enablement programs with proven results.
  • 8+ years of project management experience at an enterprise level.
  • Deep experience in managing projects and software-user curriculum design.
  • Knowledge and hands-on experience implementing ITSM solutions or similar, with emphasis on ServiceNow Platform and product knowledge.
  • Ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving training and adoption related issues.
What We Offer:
  • Competitive compensation and generous benefits.
  • A professional atmosphere with opportunities for growth and development.
  • A collaborative and inclusive work environment where individuals can thrive.

We value inclusivity and welcome candidates from diverse backgrounds. If you're passionate about helping organizations transform the way they work, we encourage you to apply.