Technical Solution Architect, Ciwf

4 weeks ago

Sydney, New South Wales, Australia ServiceNow Full time
Transformative ServiceNow Solutions Architect

We are seeking a seasoned ServiceNow Technical Architect to leverage their expertise in Salesforce Service Cloud and architect best-in-class ServiceNow solutions.

Key Responsibilities:

  • Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms.
  • Maintain skills/certifications on CSM and/or FSM and/or Industry product offerings.
  • Design and architect ServiceNow solutions that align with business needs and industry best practices.
  • Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities.
  • Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results.
  • Collaborate with stakeholders to gather and analyze requirements, translating business processes into technical solutions that enhance efficiency and user experience.
  • Provide technical leadership in the customization, configuration, and implementation of ServiceNow products.
  • Guide cross-functional teams through the full lifecycle of ServiceNow projects.
  • Drive the adoption of best practices in ServiceNow architecture and development.
  • Stay current with ServiceNow advancements and emerging trends in IT service management and customer service technologies.

Qualifications:

  • Certifications in Salesforce and/or ServiceNow are required.
  • Industry domain expertise in Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
  • Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

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