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AI Solutions Architect Lead
2 months ago
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Job OverviewWe are seeking an experienced Ai Solutions Architect Lead to join our Customer Outcomes team. As a key member of our team, you will drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow's GenAI capabilities and technical advisory activities.
Responsibilities:- Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions.
- Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.
- Hands-on delivery of ServiceNow capabilities to customers to drive outcomes and value realization.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow Now Assist.
- Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow GenAI offerings
- At least 5 years of experience in a technology advisory role, experience working directly with AI, machine learning technologies, statistical systems, or big data platforms. Preferred experience deploying GenAI solutions.
- 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms
- ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred
- Proven track record of driving business growth and customer satisfaction with emerging technology solutions
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced, dynamic environment
- Customer-focused mindset and commitment to delivering high-quality results
- Must be able to travel up to 30% annually
- $160,000 - $220,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) matching program and employee stock purchase plan
- Flexible work arrangements and remote work options
- Ongoing training and development opportunities
We welcome candidates from diverse backgrounds and encourage those who meet the qualifications to apply. Please submit your resume and cover letter to our online application portal.
