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ERP/Customer Relationship Management System Deployment Specialist

3 weeks ago

Adelaide, South Australia beBeeImplementation Full time $120,000 - $140,000
Job Description

Are you passionate about using technology to drive business growth and data-driven decision-making? This is your opportunity to make a real impact as an Implementation Lead.

The Implementation Lead will work across the organisation to align system implementation with strategic and operational goals. You will collaborate with internal stakeholders, vendors, and technical teams to drive solution design, data migration, integration, testing, training, and adoption.

Main Responsibilities
  1. Lead the full lifecycle of ERP and CRM implementation projects, from planning and design to go-live and post-implementation support.
  2. Implement Microsoft Dynamics 365 Business Central (Wiise), Dynamics 365 Sales, and Employment Hero.
  3. Cross-functional team coordination to ensure successful delivery of project milestones.
  4. Translate business requirements into system design using a strong understanding of business operations and strategic priorities.
  5. Drive change management activities including stakeholder engagement, training plans, user support, and communication strategies.
  6. Manage data migration, system integration, testing, and quality assurance processes to ensure system integrity and performance.
  7. Provide hands-on support during implementation and transition to business-as-usual operations.
  8. Monitor risks and issues proactively, implementing mitigation strategies to keep projects on track.
  9. Ensure alignment with regulatory and compliance requirements and provide timely reporting to senior stakeholders.
  10. Extend system capabilities using Microsoft Power Platform tools where needed.
Required Skills and Qualifications
  • Significant experience delivering Microsoft Dynamics 365 Business Central and CRM solutions.
  • Solid understanding of Microsoft Power Platform, including Power Automate and Power Apps.
  • Background in ERP/CRM project management or business analysis, with the ability to translate complex business needs into effective system functionality.
  • Track record of managing system implementations, including testing, data migration, training, change management, and post-launch support.
  • Strong communication skills with the ability to confidently interact with both technical teams and non-technical stakeholders.
  • Knowledge of financial, HR, and operational systems, and how they integrate within ERP/CRM environments.
  • Experience working in Agile or hybrid project delivery environments, with skills in wave planning, release management, and governance.
  • Familiarity with digital service delivery models and customer-centric design principles.