Technical Support Specialist

6 days ago

Sydney, New South Wales, Australia EVS Broadcast Equipment Full time
Job Description

The Support Engineer plays a crucial role in assisting and supporting a wide range of IT-based broadcast systems, including EVS core video servers, user interfaces, and media contribution systems. As a key member of the EVS team, this role requires strong technical expertise, excellent communication skills, and the ability to work independently to resolve complex issues.

Key Responsibilities

  • Manage support of all EVS products, collaborating with Tier 2/3 teams and sharing knowledge with the worldwide support team.
  • Provide technical responses to support issues reported via the support tool or directly from customers, project engineers, etc.
  • Manage customer expectations of response time and follow-up to ensure timely issue resolution.
  • Troubleshoot and reproduce problems, defining workarounds as needed.
  • Work closely with the project delivery team when they're in the field.
  • Write, review, and organize technical documents to increase the effectiveness of EVS support.
  • Occasional on-site assistance for EVS systems installation and support.
  • Manage local inventory and efficient warehouse operation.
  • Coordinate logistics arrangements for the Sydney office and ensure reception of goods/checks equipment.

Requirements

  • Degree, Diploma, or other post-secondary education in a technical field would be highly regarded.
  • Minimum of 2 years of experience in a technical support role. Experience in Broadcast would be beneficial.
  • Good working knowledge of: Networking, Linux, MS Windows.
  • Network certifications (i.e., Cisco, Arista, etc.) would be a plus.
  • Excellent customer service skills addressing the needs of both external and internal customers.
  • Strong written and verbal communication.
  • Ability to follow defined processes and procedures.
  • Flexible and willing to travel occasionally, able to manage himself/herself under pressure.
  • Aligned with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success.

What We Offer

Becoming part of the EVS Team means that you will receive a competitive salary in line with your skills and the market, as well as a range of other additional wellness and healthcare benefits. Our flexible schedules and hybrid way of working (homeworking) policies will help you preserve your work-life balance.

EVS will give you the tools to develop your skills and your career by giving you the opportunities for internal mobilities and a wide range of training. We encourage our motivated talents with a friendly, lively, and inclusive environment.

Check out our website if you want to know more about why you should join EVS

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