Technical Support Specialist

4 days ago

Sydney, New South Wales, Australia Remote Staff Full time
Technical Support Specialist

Join Remote Staff, a leading provider of remote work solutions, as a Technical Support Specialist. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:
  • Provide technical support via email, phone, and chat to clients with various technical issues.
  • Investigate and resolve technical faults, working closely with clients to understand their needs.
  • Utilize advanced skills in Microsoft Word to create and manipulate documents, including mail merge and table manipulation.
  • Develop and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
  • Collaborate with the team to identify and implement process improvements, enhancing the overall customer experience.
Requirements:
  • Excellent communication and problem-solving skills.
  • Proficiency in Microsoft Word, including mail merge and table manipulation.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong attention to detail and organizational skills.
  • Graphic design skills, including photo resizing and manipulation.
What We Offer:
  • A competitive compensation package, negotiable based on skill level and experience.
  • 100% coverage of government contributions, including SSS, Philhealth, and Pag-ibig.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A chance to work with a leading remote work provider, contributing to the success of our clients and team members.

We are committed to providing a safe and inclusive work environment. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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