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Enhance Customer Experiences
3 weeks ago
As a key member of our team, you will play a vital role leading our customer service department. Your focus will be on enhancing the customer experience across multiple channels.
The ideal candidate will have strong leadership skills and be able to motivate a high-energy team. You will provide coaching and accountability for direct reports while ensuring we meet or exceed business commitments.
Key Responsibilities:- Ensure the delivery of exceptional customer experiences through optimized productivity and best-in-class customer service.
- Develop and implement KPIs using technology to drive performance-based metrics and ensure compliance with SLA commitments.
- Lead and drive internal programs, such as employee recognition initiatives, to foster a positive work environment.
- Utilize technology, like Zendesk, to manage stakeholder relationships and drive accountability.
- Proven experience in managing teams within a call center environment.
- Ability to lead high-energy teams of 10-20 members.
- Excellent problem-solving skills and the ability to think critically.
- Competitive compensation package.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
We are a leading provider of aftermarket parts and services. Our goal is to propel people forward by providing innovative solutions and exceptional customer experiences.
