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Service Desk Manager

2 months ago


Sydney, New South Wales, Australia Cke Restaurants Full time
{"title": "Service Desk Manager", "description": "About the Role

We are seeking a motivated individual to join our technology leadership team as a Service Desk Manager. In this role, you will establish a culture of efficiency, accountability, and transparency in IT Operations.

Key Responsibilities
  • Ensure IT services are reliable and end users are fully supported.
  • Set benchmarks for monitoring and improvement.
  • Work with business owners of IT services to continuously improve our environment.
  • Lead a small team covering both Support and Systems Administration.
Requirements
  • Ability to fix gaps in existing capabilities and provide proven strategies to improve efficiency.
  • Demonstrated Technical Ability, with an understanding that this is a technical role.
  • Demonstrated experience in Project Management.
  • Essential knowledge of IT security controls and Information Security including patch management, vulnerability management and end user compute.
  • General knowledge of IT systems and infrastructure design, networking technologies and IT best practice guidelines.
  • Experience implementing service delivery/support processes, 24 x 7 support.
What We Offer
  • Development opportunities.
  • A day off to celebrate your birthday, however you want.
  • A recharge day (known affectionately as a Bueller Day).
  • 'Escapes' – stay at any of our buildings in any state for up to 5 nights free of charge.
  • Referral bonuses.
  • EAP, Sonder & Duress support.
About Us

We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing). We don't simply provide a bed and roof; we also provide a unique, life-changing experience and safe environment to help students make the most of their studies.

We honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives.

", "lang_code": "en-US"}