Service Desk Manager
4 days ago
Careerone Partner Network is seeking a skilled Service Desk Manager to lead our IT operations in the ANZ region. In this role, you will be responsible for managing technical support for end users and systems, ensuring the uptime of complex hardware and applications in a retail environment.
As a Service Desk Manager, you will require over 4 years of work experience in a technical support environment. You will need to understand the specific technology stack and the interfaces between custom hardware and application solutions, as well as the processes and procedures defined across the customer organization.
Key responsibilities of the role include:
- Managing the core health of IT applications such as store central, SignIQ, R10 Central, and warehouse Management systems using Splunk.
- Remedating issues wherever possible with the help of SCCM, RDP, and Citrix.
- Highlighting incidents/request which breached deadlines.
- Identifying the root-cause of a failed incident and providing corrective action and preventive actions through problem management on ServiceNow.
Requirements:
- Level 1 technical support experience for a minimum of 4 years.
- Knowledge of ITSM and ITIL process frameworks.
- Certified ITIL professional.
- IT support experience in retail and warehouse IT infrastructure environment - hardware, applications, and various servers.
What We Offer:
- Salary Range: $67,000-$77,000.
- Opportunity to work with a leading professional services company.
- Collaborative and dynamic work environment.
About Cognizant:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
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