Front Desk Associate

3 weeks ago


Cairns North, Queensland, Australia Avis Budget Group Full time

Avis Budget Group is a leading provider of mobility options with brands including Avis, Budget & Zipcar.

Job Description:

We are seeking a passionate and motivated Front Desk Associate to join our growing team. As the face of our brand, you will interact with customers at the rental counter while marketing products and services, completing rental bookings, and responding to general customer inquiries.

Key Responsibilities:
  • Evaluate customer car rental needs by actively listening and providing personalized solutions
  • Determine the best add-ons and services for each customer, ensuring their rental experience is seamless and enjoyable
  • Communicate rental procedures and guidelines effectively, ensuring customers understand their obligations and benefits
  • Process rental bookings in a timely, efficient, and accurate manner, minimizing delays and maximizing customer satisfaction
  • Respond to customer questions and inquiries in a professional and courteous manner
Requirements:

To succeed in this role, you will need:

  • A full and valid driver's license
  • Previous experience within retail, hospitality, customer service, sales, or similar roles
  • The ability to work in a fast-paced environment while delivering exceptional customer service
  • Strong communication and interpersonal skills
  • Ability to follow procedures and adhere to company guidelines and standards
  • Comfortable learning and using various computer systems to accurately input rental information
Benefits:

As a Front Desk Associate with Avis Budget Group, you can expect:

  • A competitive hourly rate of $25-$30 per hour, plus commission incentives
  • A wellbeing program including life insurance, discounted health insurance, and superannuation options
  • Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing
  • Full training provided to help you achieve your goals and reach your potential
About Us:

Avis Budget Group is a global leader in the transportation industry, with a mission to shape the future of mobility. Our company culture is performance-driven, encouraging and supporting each other to be at our best through leadership, training, tools, and rewards.



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