Senior Case Resolution Specialist
3 days ago
Job Description:
">We are seeking a skilled Enforcement Resolution Officer to perform complex case resolutions and build strong partnerships across teams and with clients.
">Key Responsibilities:
">- ">
- Manage debtor cases and suggest tailored solutions.">
- Monitor client compliance and recommend process improvements.">
- Negotiate payment plans and settlements with empathy and professionalism.">
- Evaluate enforcement actions against the Fines Enforcement and Debt Recovery Act 2017.">
- Collaborate with the team to resolve escalated matters.">
- Develop omni-channel services and evolve client treatment strategies.">
- Lead minor continuous improvement initiatives.">
- Support team capability through knowledge sharing.">
- Maintain accurate records and generate business reports.">
About Us:
">Our organization works together to ensure South Australia is a thriving, prosperous state now and into the future.
">We provide financial services to the community and economic and fiscal policy advice to the Government of South Australia.
">Our culture welcomes all and we embrace flexibility and diversity.
">We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.
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