
Sales Order Coordinator
1 week ago
We are seeking a highly organized and detail-focused individual to join our team as a Customer Service Administrator. In this role, you will be responsible for handling day-to-day customer inquiries, working closely with account managers and the service admin team to deliver exceptional service to customers.
This is a great opportunity to work in a fast-paced environment where you will have the chance to develop your skills and contribute to the success of our team.
Key Responsibilities- Manage sales orders from start to finish, ensuring efficient management and coordination.
- Review each order/revenue before it gets booked into the ERP system for completeness and compliance.
- Collaborate with various teams to ensure timely and professional product delivery and invoicing.
- Place orders with business units for the purchase of instruments, spare parts, and consumables.
- Create proforma invoices as needed and ensure accurate and timely invoicing.
- Handle the processing of customs declaration forms for returned goods and follow up with the business unit regarding credits.
- Assist with inventory planning activities.
- Update pricing information in SAP as authorized or instructed.
- Generate weekly backlog reports and provide updates to management.
- Maintain a daily Excel spreadsheet to track the progress of current orders.
- Raise e-tickets for any issues related to the processing of sale orders, invoices, and other related matters.
Requirements- Prior experience in handling customer interactions and inquiries.
- Strong interpersonal skills, including problem-solving abilities, active listening, and strong communication.
- Proven organizational capabilities with the capacity to manage multiple tasks simultaneously.
- Meticulous attention to detail and a commitment to accuracy.
- Ability to thrive in a fast-paced and high-pressure environment, meeting tight deadlines.
- A high sense of urgency in addressing customer and order-related matters.
- Collaborative team player who can work effectively with others.
We value diversity and the existence of similarities and differences found in our workforce and workplace. Our associates contribute unique perspectives as a result of these diverse attributes.
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