Sales Order Coordinator

5 days ago

Sydney, New South Wales, Australia beBeeOrderManagement Full time $70,000 - $80,000
Key Responsibilities

The Order Management Specialist plays a crucial role in ensuring accurate and efficient order processing.

  • Review customer orders for accuracy, completeness and identify errors such as invalid or superseded part numbers.
  • Develop a touchless order processing approach, managing variations between customer documents and system data.
  • Support the transition of customers to an automated order management solution to enhance efficiency.

Product Expertise & Customer Engagement

  • Develop strong product knowledge to assist with order processing.
  • Identify replacements or alternative products for discontinued items.
  • Provide product guidance, ensuring 100% order accuracy and obtaining customer approval before processing changes.
  • Communicate product details effectively and assist with order-related enquiries.

Customer Portal Management & Compliance

  • Manage and update customer portals, ensuring compliance with company policies.
  • Enforce strict order placement protocols, ensuring data accuracy before processing.
  • Assist customers in transitioning to standardised invoicing and order submission methods to improve efficiency.
  • Develop into a subject matter expert, ensuring compliance and optimising process efficiency.

Returns, Credit Notes & RA Management

  • Process customer returns and credit notes, ensuring compliance with company policies.
  • Manage Return Authorisation (RA) requests, verifying compliance before approval and processing.
  • Coordinate with internal teams to resolve return-related discrepancies efficiently.

Application Support & System Maintenance

  • Support various business applications and systems.
  • Troubleshoot and resolve application issues, prioritising urgent requests.
  • Monitor and respond to open support tickets submitted through help desks and ticketing systems.
  • Escalate alerts that cannot be resolved to appropriate departments or sections within the organisation.

Process Improvement & Collaboration

  • Identify opportunities for process improvement and contribute to departmental initiatives.
  • Collaborate with IT teams on system change requests, issue management, and priorities.
  • Communicate and negotiate effectively with customers to encourage the use of solutions or services.

Essential Skills & Experience

  • 5+ years' experience in sales order processing / order management (gained from manufacturing / industrial sectors).
  • Excellent interpersonal skills, providing exceptional customer service and delivering the right outcome.
  • Strong negotiation-focused mindset, able to negotiate effectively and escalate when necessary.
  • Ability to manage multiple tasks and deadlines efficiently.
  • Clear, concise and confident written and verbal communication.
  • Professionalism, flexibility and adaptability in a fast-paced environment.
  • Ability to work under pressure.
  • Analytical mindset.

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