Sound Enrichment Specialist
7 days ago
We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents.
Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our People. We attract, develop and empower the most talented people, who share our ambition and strive to demonstrate our values every day.
Our purpose
We help people regain their sense of hearing
Our purpose is the reason we exist. It motivates, guides, and allows us to explore new innovations, horizons and opportunities for the business, our customers and each other.
Our values
As we grow, our values guide how we act and what we do as One Company. We serve our customers' best interests with passion and seek to surprise them by always going the extra-mile. We enable our team members to think freely, perform and succeed, working together to make a lasting difference. We take accountability for setting and delivering the highest standards of quality, and never give up.
About This Role
We are looking for an enthusiastic and customer-centric individual to join our talented team, working at our Malvern Clinic.
As someone who loves helping people to rediscover the emotions of sound, you will:
- Conduct hearing assessments and provide maintenance support (Full training provided)
- Offer face-to-face and phone-based customer support
- Manage customer appointments through Diary and Inbox management
- SOURCE external lead generation opportunities and implement local marketing initiatives to drive customer engagement
- Support our clinics to perform more effectively through reporting and solution follow-ups
- Provide administrative support to our Audiologists and the clinic
About You
If you're someone who loves to offer amazing customer support and client care, then we would love to hear from you
In addition to your enthusiasm and passion for helping people, you will ideally have:
- Previous experience in a face-to-face customer service/retail role
- Strong interpersonal and communication skills
- Good computer skills and be tech savvy
- Sales experience with targets and KPIs preferred
- Previous administration experience an advantage, however, full training will be provided
What we offer in return
- Competitive salary PLUS attractive commission structure
- A special day off to celebrate your Birthday
- Company provided uniform + laundry allowance
- Yearly flu vaccinations
- Training, career, and learning development opportunities
- Free access to our Employee Assistance Program
- Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
- Join our conferences and team functions throughout the year
- Discounted Private Health Insurance and other benefits and products
- Employee referral bonus when you introduce your friends and family to us
- An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team
- Opportunity for global assignments
What we do
We offer exclusive, all-around, highly customised hearing care solutions and services, guiding our customers through their journey to rediscover all the emotions of sound.
As an employer that promotes inclusion and diversity, we encourage people of all ages and backgrounds, including Indigenous Australians to apply.
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