Store Operations Leader

7 days ago


Rockhampton, Queensland, Australia The Good Guys Full time

About The Company

The Good Guys is committed to enhancing the lives of families by providing quality products at affordable prices. As a prominent player in Australia's electrical and appliance retail sector, we proudly employ over 3,500 individuals across a vast network of stores and a central support office in Southbank, Melbourne.

With a legacy dating back to 1952, we have consistently delighted our customers while striving to be the leading total home solutions retailer in Australia.


Why Work With Us?

  • We foster a supportive, transparent, and inclusive workplace culture.
  • Our brand is an award-winning icon in the Australian retail landscape, with a rich history.
  • We provide a competitive salary, an attractive commission structure for sales roles, and generous discounts for team members across The Good Guys and JB Hi-Fi.
  • Engage with innovative, industry-leading products and brands, including Apple, Dyson, Samsung, Nespresso, Weber, and many more.
  • We actively support our community through donations to our 'Doing Good' and 'Helping Hands' workplace giving initiatives, matching every dollar contributed, leading to over $33 million donated to charity partners.
  • Benefit from continuous training and development opportunities from the outset.
  • Explore excellent long-term career prospects within The Good Guys/JB Hi-Fi group.


Role Overview

Oversee the operational functions of the store to cultivate a positive, sales-driven environment and achieve profitable sales growth.

Key Duties

  • Enhance the knowledge and capabilities of Warehouse and Administration teams.
  • Foster a welcoming store atmosphere to ensure an exceptional customer experience and efficiently address any customer inquiries or issues.
  • Ensure compliance with all regulatory and legislative standards.
  • Supervise store activities to guarantee alignment with the company's core policies and standard operating procedures.
  • Establish and manage effective inventory control processes and systems within the warehouse.


Candidate Profile

  • Minimum of 2 years of leadership experience in retail.
  • Proven experience in warehouse and administration roles.
  • Strong communication skills, both written and verbal.
  • Experience in leading teams effectively.


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