Store Operations Leader

7 days ago


Rockhampton, Queensland, Australia The Good Guys Full time

About The Company

The Good Guys is committed to enhancing the lives of families by providing exceptional value. As a key player in Australia's largest and rapidly expanding electrical and appliance retail sector, we boast a workforce of over 3,500 across more than 100 locations nationwide, along with a central support office in Southbank, Melbourne.

Since our inception in 1952, we have been dedicated to customer satisfaction and community support, continuously striving to be the leading total home solutions electrical retailer in Australia.


Why Work With Us?

  • We foster a supportive, transparent, and inclusive work environment.
  • The Good Guys is a celebrated retail brand with a legacy in the Australian market since 1952.
  • We provide a competitive remuneration package, an attractive commission structure for sales roles, and generous employee discounts across The Good Guys and JB Hi-Fi.
  • Engage with innovative, industry-leading products and brands such as Apple, Dyson, Samsung, Nespresso, Weber, and many more.
  • We contribute to our community by supporting initiatives like 'Doing Good' and 'Helping Hands', matching every dollar donated by our team, resulting in over $33 million raised for charity partners.
  • You will benefit from ongoing training and development opportunities from your first day.
  • We offer excellent long-term career prospects within the broader The Good Guys/JB Hi-Fi group.


Role Overview

Oversee the operational functions of the store to cultivate a positive, sales-driven environment and achieve profitable sales growth.

Key Duties

  • Enhance the knowledge and capabilities of Warehouse and Administration teams.
  • Foster a welcoming store atmosphere to ensure a superior customer experience and effectively address any customer concerns.
  • Ensure compliance with all regulatory and legislative standards.
  • Supervise store operations to guarantee alignment with the company's core policies and standard operating procedures.
  • Establish and manage efficient warehouse inventory control processes and systems.


Candidate Profile

  • Minimum of 2 years in retail leadership roles.
  • Proven experience in warehouse and administration functions.
  • Strong communication skills, both written and verbal.
  • Experience in leading teams effectively.


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