Cyber Security Project Coordinator

1 week ago

Sydney, New South Wales, Australia NCC Group Full time

Cyber Security Project Coordinator

NCC Group APAC is on the lookout for a seasoned Cyber Security Project Coordinator to enhance our rapidly growing MXDR (Managed Extended Detection and Response) division. The successful candidate will be responsible for overseeing the onboarding of projects related to the NCC Group MXDR suite across various clients in the APAC region. This includes managing Hosted / Managed SIEM (Security Incident and Event Management) solutions, EDR (Endpoint Detection & Response) deployments, and NDR (Network Detection and Response) services. A background in cyber security is crucial, along with experience in managing technical onboarding projects for large-scale clients.

About NCC Group

NCC Group stands as a global leader in Cyber Security Consulting, Penetration Testing, and Managed Extended Detection and Response (MXDR) services.

The APAC Division of NCC Group, with its headquarters in Sydney and additional offices in Melbourne and Singapore, is the fastest-growing segment of the organization. The remarkable growth witnessed in recent years, along with projected future expansion, has necessitated the creation of this new role. A diverse range of skills is required to support the business in increasingly intricate project delivery.

Our security transformation consulting services can encompass multiple project streams, engaging consultants and customer stakeholders globally in complex, interdependent, and dynamic environments that demand meticulous stakeholder management and robust project governance.

Why Choose NCC Group?

  • Access to cutting-edge cyber security technology
  • Collaborate with international teams to execute world-class projects
  • Opportunities for career advancement
  • Supportive and friendly work environment
  • Flexibility for remote work
  • Prime location in the central business district

Key Responsibilities

As an experienced IT and cyber security professional, you will excel in delivering projects for multinational clients in the APAC region while contributing to the ongoing enhancement of project management practices, processes, and frameworks. Within a multidisciplinary team, you will take a leading role in managing all aspects of projects:

Your responsibilities will include typical project management activities such as:

  • Forecasting and managing project budgets
  • Developing project briefs, plans, and proposals
  • Preparing estimates for resources, timelines, and cost structures
  • Monitoring overall progress and reporting, including timely escalation of issues
  • Managing client relationships and ensuring client satisfaction
  • Deploying solutions and supporting processes to transition to business-as-usual operations
  • Defining project delivery strategies, work streams, and products
  • Successfully delivering and closing out projects
  • Providing appropriate project reporting, including RAID logs, Project Initiation Documents, Checkpoint Reporting, and closure reports with lessons learned.

Additionally, you will adopt a hands-on approach to manage the technical aspects of all MXDR-related projects and support our Service Delivery Management team by:

  • Leading daily stand-ups with development teams to ensure project activities remain on schedule
  • Collaborating with the NCC Group PMO to facilitate a smooth transition of clients from implementation to live service.
  • Engaging with relevant internal NCC stakeholders, including Account Directors for commercial matters, SOC team members for technical inquiries, and technical engineers for service improvements and upgrades.
  • Coordinating and delivering monthly MSS reports for clients.
  • Organizing and hosting client Quarterly Service Review (QSR) sessions.
  • Supporting sales efforts on client calls as needed to explain NCC Group MXDR service delivery and operations.
  • Managing client relationships and satisfaction scores, including conducting customer satisfaction surveys.
  • Ensuring alignment with the global NCC MXDR team, which may involve occasional meetings with colleagues in different time zones.

Required Experience

  • Strong technical communication skills with a proven track record in rapidly changing client environments, capable of bridging gaps between client, functional, and technical teams on projects.
  • Experience in the IT sector, particularly within the cyber security domain.
  • Proven success in a corporate customer-facing role.
  • Desirable qualifications include Prince2 or Agile project management certifications.
  • Experience as a Technical Project Manager or in a similar technical/customer-facing role managing large global enterprise projects.
  • Effective leadership and communication skills with a demonstrated ability to deliver quality outcomes within budget and timelines.
  • Technical experience in one or more areas of computer security, including:
    • Delivery of cyber security-related software solutions or products, cloud services, endpoint software rollouts, network and infrastructure security, and provisioning of security detection tools.
    • Experience in delivering cyber-focused SaaS solutions and knowledge of cyber threats.
  • Proficient in Microsoft Office applications, including MS Project and MS PowerPoint.

To be successful in this role, you should possess:

  • Strategic and creative thinking with a proven ability to drive projects and processes.
  • Ability to prioritize across multiple concurrent projects and responsibilities.
  • A positive, proactive attitude with a commitment to problem-solving.
  • Advanced team and meeting management skills.
  • Capability to thrive in a fast-paced environment.
  • Strong teamwork and interpersonal skills.
  • Excellent problem-solving abilities.
  • Exceptional communication skills.

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