Exceptional Support Specialist
1 day ago
Job Summary:
We are seeking a skilled Technical Support Engineer to join our team.
As a member of our technical support unit, you will work closely with cross-functional teams to provide exceptional support to end-users and business partners.
Key Responsibilities:
- Provide level 1-2 technical assistance to customers using ESET's suite of products.
- Resolve customer issues through email, phone, and chat, ensuring clear and empathetic communication.
- Create and maintain knowledge base articles, technical guides, and troubleshooting documentation.
- Collaborate with internal stakeholders to resolve customer issues and drive product improvements.
- Share detailed feedback on customer interactions to inform product development.
What We Offer:
- A flexible work culture that balances personal commitments and face-to-face time with colleagues.
- Fuel your growth with access to world-class learning platforms and professional development opportunities.
- A range of benefits, including gym perks, team spirit, and recognition, as well as generous leave policies.
This is a full-time position requiring rotational shifts to support our expanding customer base. This role is ideal for individuals who value collaboration, problem-solving, and continuous learning.
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