Exceptional Customer Experience Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time
Customer Experience

We are seeking a talented individual to join our team as a Customer Experience specialist. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional service and support to our residents and visitors.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, and in-person interactions.
  • Respond to resident inquiries and resolve issues in a timely and professional manner.
  • Work closely with internal teams to ensure seamless communication and collaboration.
  • Develop and implement strategies to improve customer satisfaction and retention.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Experience working in a customer-facing role or similar environment.

Benefits:

  • Annual flu vaccinations and skin checks.
  • Insurance discounts up to 10%.
  • A month dedicated to your well-being and health.
  • Passionate work environment that inspires and energizes.
  • Birthday leave.
  • Generous referral bonuses (up to $5k).
  • EAP, Sonder & Duress support.

About Us:

We are a leading provider of student accommodation in Australia, committed to creating a unique and amazing experience for our residents. We offer a safe and supportive environment where students can thrive academically and personally.

How to Apply:

If you are passionate about delivering exceptional customer experiences and possess the required skills and qualifications, please submit your application with a cover letter and CV.

Important:

We welcome applications from First Nations and Indigenous peoples and strive to create an inclusive environment that respects and values diversity.

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