Cashier Team Lead

5 days ago


Melbourne, Victoria, Australia ZARA Full time
About the Role

We are seeking a highly motivated and experienced Cashier Team Lead to join our team at ZARA. As a key member of our sales floor team, you will be responsible for leading and motivating our cashier team to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Lead and motivate the cashier team to achieve sales targets and provide excellent customer service
  • Drive sales growth by implementing effective sales strategies and promoting products
  • Maintain a high level of product knowledge and stay up-to-date on new arrivals and promotions
  • Ensure accurate and efficient till operations and maintain a secure cash handling environment
  • Investigate and resolve customer complaints and issues in a professional manner
  • Plan and manage the rosters for the cashier team to ensure adequate coverage and minimize downtime
  • Engage in ongoing training and development to enhance skills and knowledge
Requirements
  • Proven experience in a sales or customer service role, with a focus on leading and motivating teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure
  • Ability to work effectively in a fast-paced environment, with a focus on meeting sales targets and delivering exceptional customer service
  • Availability to work a variety of shifts, including weekends and holidays
About Us

ZARA is a leading fashion retailer with a global presence. We are committed to delivering exceptional customer service and driving sales growth through innovative sales strategies and product promotions. Our team is passionate about fashion and committed to providing an outstanding shopping experience for our customers.



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