Lead Cashier Team Member

3 weeks ago


Melbourne, Victoria, Australia ZARA Full time

About the Role

We are seeking a highly motivated and experienced Cashier Team Member to join our team at ZARA. As a key member of our sales floor team, you will be responsible for leading and motivating our cashier team to deliver exceptional customer service and drive sales growth.

Key Responsibilities

  • Lead and Motivate Cashier Team: Provide guidance and support to our cashier team to ensure they are equipped to deliver exceptional customer service and meet sales targets.
  • Drive Sales Growth: Work closely with the sales team to identify opportunities to increase sales and implement strategies to achieve sales targets.
  • Manage Till Operations: Ensure accurate and efficient till operations, including handling cash, operating the point of sale system, and maintaining a clean and organized workspace.
  • Provide Exceptional Customer Service: Deliver a high level of customer service, responding to customer queries, resolving issues, and providing a positive shopping experience.
  • Investigate and Resolve Discrepancies: Identify and investigate discrepancies in sales, stock, and cash handling, and take corrective action to resolve issues.
  • Manage Rosters and Scheduling: Plan and manage the rosters for the cashier team, ensuring adequate coverage and minimizing overtime.

About You

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and driving sales growth. You will have:

Strong Leadership Skills: Proven ability to lead and motivate a team to achieve sales targets and deliver exceptional customer service.Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management.Problem-Solving Skills: Ability to identify and resolve issues, including discrepancies in sales, stock, and cash handling.Time Management Skills: Ability to manage multiple tasks and prioritize responsibilities to meet sales targets and deliver exceptional customer service.

About Us

ZARA is a leading fashion retailer with a strong commitment to delivering exceptional customer service and driving sales growth. We are a dynamic and fast-paced environment that values innovation, creativity, and teamwork. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and driving sales growth, we encourage you to apply for this exciting opportunity.


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