Safer Gambling Initiative Coordinator

3 weeks ago

Gold Coast, Queensland, Australia Safer Gambling Full time
Job Title: Safer Gambling Initiative Coordinator

As a key member of our Safer Gambling team, you will play a vital role in implementing and promoting safer gambling practices across our operations. Your primary responsibility will be to provide empathetic support to guests experiencing challenges related to gambling, while also promoting proactive communication and collaboration with internal teams to enhance safety measures and awareness.

Key Responsibilities:

  • Provide support to guests experiencing challenges related to gambling
  • Promote safer gambling practices through proactive communication
  • Collaborate with internal teams to enhance safety measures and awareness
  • Conduct welfare checks as per safety gambling programmes
  • Support guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion) to access gambling treatment help services and/or financial counselling

Requirements:

  • Experience in guest relations, support services, social work, security or education
  • Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
  • Ability to demonstrate problem-solving skills and show innovative thinking
  • Effectively demonstrating the ability to make sound judgments and make informed decisions to mitigate risks
  • Ability to identify indications of gambling issues and assist guests in making decisions regarding their ongoing gambling safety

About You:

As a Safer Gambling Initiative Coordinator, you will be responsible for driving the implementation of safer gambling initiatives and supporting our valued guests in making informed decisions. The role requires availability to work across all shifts (morning, day, and night).

You will draw upon your love for interaction and problem-solving, along with your ability to empathize with others, to confidently assess and implement a range of suitable and timely supportive measures.

Your role will be pivotal in shaping the success of our safer gambling initiative.

What We Offer:

  • Complimentary meal on site every day, including hot meals, sandwich bar, and more
  • Discounted parking available in the city
  • Up to 30% Discounts across award-winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • An organization that values diversity, teamwork, and being your best self
  • Mental Health and Wellbeing services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+
  • Paid training, ongoing career development opportunities

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