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Premium Services Host

1 month ago

Gold Coast, Queensland, Australia The Star Gold Coast Full time
About the Role

As a Premium Services Host at The Star Gold Coast, you will be the face of our premium gaming experiences, providing exceptional service to our valued guests. You will become an expert of the Star Club Loyalty Program, with extensive knowledge to promote member benefits and address guest enquiries.

Key Responsibilities
  • Respond to guest enquiries and requests in a professional and timely manner
  • Maintain a thorough understanding of gaming promotions and services
  • Manage multiple systems to manage memberships and Private Gaming Room access
  • Assist in conducting Gaming Promotions & Draws
  • Promote Safer Gambling & Monitor the Responsible Service of Alcohol
  • Support the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP members
What We're Looking For
  • Exceptional customer service skills and a genuine passion for creating memorable guest experiences
  • Attention to detail and the ability to anticipate and meet guests' needs
  • Computer literacy in Microsoft Excel and Word with the ability to learn other casino operating systems
  • Flexibility to work across a 24/7 roster
  • Sound knowledge of the local area and surrounds
About You

To excel in this role, you'll develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences. Outstanding communication and interpersonal skills are a must, as you'll be interacting with guests from diverse cultural backgrounds.

What We Can Offer
  • Complimentary meal on site every day, including hot meals, sandwich bar, and more
  • Uniform laundered and ready for you daily on property
  • Competitive Hourly rate, plus penalty rates for weekends and public holidays
  • Discounted parking available
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • Supportive leadership team
  • Diversity & Inclusion areas of focus, including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+