Support Services Coordinator

4 weeks ago


Gold Coast, Queensland, Australia Safer Gambling Full time
Support Guests in Making Informed Decisions

As a Guest Support Officer at The Star Gold Coast, you will play a vital role in implementing safer gambling initiatives and providing empathetic support to guests experiencing challenges related to gambling.

Our mission is to create a safe and enjoyable experience for all our guests, and we need your help to achieve this goal.

  • Provide proactive support to guests to promote safer gambling practices
  • Collaborate with internal teams to enhance safety measures and awareness
  • Conduct welfare checks as part of our safety gambling programmes
  • Support guests who are self-excluded or have breached self-exclusion to access gambling treatment help services and/or financial counselling
About the Role

This is a fantastic opportunity for students, graduates, and professionals looking to join our Safe Gambling team in Brisbane on a full-time basis and contribute to fostering a safer gambling culture at The Star.

We are looking for someone with experience in guest relations, support services, social work, security, or education, who can develop productive relationships, policies, and safer gambling strategies.

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions as it relates to safer gambling.

The role requires availability to work across all shifts (morning, day, and night).

What We Offer
  • Complimentary meal on site every day, including hot meals, sandwich bar, and more
  • Discounted parking available in the city
  • Up to 30% Discounts across award-winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • An organisation that values diversity, teamwork, and being your best self
  • Mental Health and Wellbeing services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+
  • Paid training, ongoing career development opportunities


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