Safer Gambling Support Specialist

2 months ago


Gold Coast, Queensland, Australia Safer Gambling Full time
About the Role

We are seeking a highly motivated and empathetic Guest Support Officer to join our Safer Gambling team. As a key member of our team, you will play a crucial role in implementing safer gambling initiatives and providing support to our valued guests.

Responsibilities

Key responsibilities of this role include:

  • Providing empathetic support to guests experiencing challenges related to gambling
  • Promoting safer gambling practices through proactive communication
  • Collaborating with internal teams to enhance safety measures and awareness
  • Conducting welfare checks as per safer gambling programs
  • Supporting guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion) to access gambling treatment help services and/or financial counseling
Requirements

We are looking for an individual with experience in guest relations, support services, social work, security, or education, who can develop productive relationships, policies, and safer gambling strategies. The ideal candidate will possess problem-solving skills, innovative thinking, and the ability to make sound judgments and informed decisions to mitigate risks.

What We Offer

We offer a range of benefits, including:

  • Complimentary meal on site every day, including hot meals, sandwich bar, and more
  • Discounted parking available in the city
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • An organisation that values diversity, teamwork, and being your best self
  • Mental Health and Wellbeing services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+


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