ICT Application Support Specialist

24 hours ago

Sydney, New South Wales, Australia beBeeApplications Full time
Job Description

We are seeking a skilled ICT Applications Support Analyst to join our ICT Customer Experience team. This role is responsible for the technical and functional support of Council's corporate applications. You will help drive service excellence through incident resolution, change support, and systems optimisation while collaborating with stakeholders across the organisation.

This involves:

  • Triage and resolve application issues, preventing outages and minimising business disruption.
  • Manage user access and permissions across corporate systems.
  • Provide support for incidents, problems, and changes using ICT service management tools.
  • Monitor application performance and report on system health.
  • Document issues and solutions, and contribute to knowledge sharing.
  • Collaborate with subject matter experts and support continuous improvement.
  • Participate in after-hours support and provide outstanding customer service.

As an experienced and customer-focused ICT Applications Support Analyst, you will have:

  • Tertiary qualifications in ICT or a related field.
  • ITIL v4 Foundation Certification.
  • Extensive experience in supporting major enterprise systems such as ERP, GIS, EDRMS, or CRM.
  • Strong understanding of Windows, Microsoft 365, Citrix, cloud platforms, and service management tools.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and under pressure with multiple concurrent demands.
  • C Class Driver's Licence.
Required Skills and Qualifications

To be successful in this role, you will require:

  • A tertiary qualification in ICT or a related field.
  • Relevant industry certifications, such as ITIL v4 Foundation Certification.
  • Proven experience in supporting major enterprise systems.
  • Strong understanding of relevant technologies and tools.
  • Excellent communication and problem-solving skills.
Benefits

As a valued member of our ICT Customer Experience team, you will enjoy:

  • A competitive salary package.
  • Flexible work options and accrued time off program.
  • Access to leading tools and technologies.
  • Professional development and career advancement opportunities.
  • Employee wellbeing and support programs.
What We Offer

At [Company Name], we value diversity and inclusion. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

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