
Ict Applications Support Officer
2 days ago
Ict Applications Support Officer jobs in Sydney
2113 Ryde, New South Wales Schneider Electric
Job DescriptionThis is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU
== Schneider Electric ==
Role Seniority - mid level
More about the Software Technical Support Engineer role at Schneider Electric
Job Description
Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ
1-2 years of experience in Application Support function is highly regarded
Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits
About us:
Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.
About the opportunity:
Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand. We have an opportunity for an individual to join our team as a Software Technical Support Engineer.
Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.
The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.
Key responsibilities:
Owning, investigating and resolving complex software issues, proposing work-arounds for customers
Accurate and timely documentation of activities and findings in case management system
Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
Collaboration with colleagues in other support centres and departments
Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
Learning every day and actively contributing to the team and our customers
About you:
To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.
Key skills and experience:
Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
Ability to demonstrate understanding of Windows operating system, networking concepts and security
Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software
Working knowledge and understanding or experience with integrating hardware and software
Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily
About the latest Ict applications support officer Jobs in Sydney
#J-18808-Ljbffr-
Ict Applications Support Officer
2 weeks ago
Sydney, New South Wales, Australia Public Sector People Full time2 days ago Be among the first 25 applicants ICT Application Support Officer Contract Length: 6 Months Start Date: Immediate Public Sector People are working with a local council to recruit for an experienced ICT Application Support Officer to join their team on a 6-month contract.This is an immediate start opportunity supporting key business systems across...
-
ICT Applications Support Officer
2 weeks ago
Sydney, New South Wales, Australia Public Sector People Full time2 days ago Be among the first 25 applicantsICT Application Support OfficerContract Length: 6 MonthsStart Date: ImmediatePublic Sector People are working with a local council to recruit for an experienced ICT Application Support Officer to join their team on a 6-month contract. This is an immediate start opportunity supporting key business systems across...
-
ICT Applications Support Officer
2 weeks ago
Sydney, New South Wales, Australia Public Sector People Full time2 days ago Be among the first 25 applicantsICT Application Support OfficerContract Length: 6 MonthsStart Date: ImmediatePublic Sector People are working with a local council to recruit for an experienced ICT Application Support Officer to join their team on a 6-month contract. This is an immediate start opportunity supporting key business systems across...
-
ICT Applications Support Officer
4 weeks ago
Sydney, New South Wales, Australia Public Sector People Full time1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ICT Application Support OfficerContract Length: 6 MonthsStart Date: ImmediatePublic Sector People are working with a local council to recruit for an experienced ICT Application Support Officer to join their team on a 6-month contract. This is an immediate...
-
ICT Applications Support Officer
4 weeks ago
Sydney, New South Wales, Australia Public Sector People Full time1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ICT Application Support OfficerContract Length: 6 MonthsStart Date: ImmediatePublic Sector People are working with a local council to recruit for an experienced ICT Application Support Officer to join their team on a 6-month contract. This is an immediate...
-
ICT Application Support Specialist
3 days ago
Sydney, New South Wales, Australia beBeeApplications Full timeJob DescriptionWe are seeking a skilled ICT Applications Support Analyst to join our ICT Customer Experience team. This role is responsible for the technical and functional support of Council's corporate applications. You will help drive service excellence through incident resolution, change support, and systems optimisation while collaborating with...
-
ICT Applications Support Analyst
3 days ago
Sydney, New South Wales, Australia beBeeApplication Full time $93,283 - $103,106Job Title: Application Support SpecialistWe are seeking an experienced and customer-focused ICT Applications Support Analyst to join our team. This role is responsible for the technical and functional support of corporate applications.Key responsibilities include:Triage and resolve application issues, preventing outages and minimising business...
-
ICT Support – Applications Analyst
3 weeks ago
Sydney, New South Wales, Australia Ravenswood School for Girls Full timeRavenswood School for Girls is a Uniting Church Prep to Year 12 day and boarding school for girls located on Sydney's North Shore. Ravenswood offers both the HSC and the IB Diploma Programme as well as the PYP in the Junior School. It is a school where staff enjoy a range of benefits that foster health and wellbeing, and students achieve outstanding academic...
-
Ict School Support Officer
4 days ago
Sydney, New South Wales, Australia Buscojobs Full timeChristian Education Ministries (CEM) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. CEM is wholeheartedly committed to...
-
Ict Support Officer
3 weeks ago
Sydney, New South Wales, Australia Buscojobs Full timeJoin us to apply for the ICT Support Officer role at Careers at Council.Location: Bourke, New South WalesEmployment Type: Full-timeApplication Deadline: 1 day ago (be among the first 25 applicants)About the RoleDeliver a responsive, professional service to internal customers, ensuring they have access to appropriate and reliable information and communication...