Community Outreach Coordinator

17 hours ago

Melton, Australia beBeeCustomer Full time $69,869 - $73,601
Customer Service Librarian

We are seeking an individual to engage with our community around collections, technology, and lifelong learning.

  • Deliver high-quality customer service at library facilities or outreach points.
  • Assist customers in using resources, equipment, technology, and online library platforms.
  • Undertake routine library tasks including issuing and returning loans, event bookings, collecting fees, and basic information enquiries.
  • Maintain the library collection through efficient shelving of resources, shelf tidying, updating displays, and processing of item lists.
  • Deliver day-to-day bookings, hire, and operation of meeting rooms and tenant space across Library and Learning Hub facilities.
  • Deliver literacy and learning program sessions or outreach visits under the direction of a supervisor.

The ideal candidate will have excellent communication skills and be able to work independently as well as part of a team. They will be passionate about delivering exceptional customer service and supporting the learning outcomes of residents.

Key Responsibilities
  • Ensure customers have a positive experience in our Library and Learning Hubs by delivering high-quality customer service.
  • Support the learning outcomes of residents by assisting in the use of resources, technology, and online library platforms, and delivering literacy and learning programs.

As a member of our team, you will be part of a collaborative and inclusive culture that values your growth. We offer professional and personal development opportunities, generous leave entitlements, flexible work arrangements, and a dynamic workplace close to home.

Benefits

Our team offers a supportive and inclusive environment where you can grow professionally and personally. You will have the opportunity to develop new skills, expand your network, and contribute to making a difference in our community.

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