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Senior Virtual Local Area Coordinator
2 months ago
Feros Care is seeking a highly skilled and compassionate Senior Virtual Local Area Coordinator to join our team. As a key member of our organization, you will play a vital role in bridging the gap between the community and the National Disability Insurance Agency (NDIA).
Key Responsibilities- Support Participant Pathways: Actively guide participants through the NDIS process, gathering information for their plans, and assisting them in maximizing the utility of their funding.
- Escalation Point: Serve as an escalation point for complaints, complex queries, and issues, providing expert guidance and support.
- Team Coaching and Mentoring: Coach and mentor team members in the provision of planning and effective management of complaints and complex enquiries.
- Case Management: Maintain oversight of specialist or complex cases to ensure equitable and positive outcomes for people living with a disability.
- Competency and Commitment: Demonstrated competency and commitment to helping people with complex needs reach their goals.
- Coaching and Mentoring Experience: Experience in coaching and mentoring staff, with a focus on developing their skills and expertise.
- Person-Centred Approaches: Experience implementing person-centred approaches and other contemporary disability and community services practices.
- Collaboration and Communication: Ability to work collaboratively, analyse, problem solve, and contribute to consistent and innovative work practices.
- Ethical and Inclusive Attitude: Ethical, inclusive, and non-judgmental attitude towards others.
- Strong Communication Skills: Highly developed verbal and written communication, interpersonal, and negotiation skills.
- NDIS Knowledge: Strong understanding of the key principles, philosophy, and opportunities of the NDIS for participants.
- Adaptability and Leadership: Ability to adapt and support others in a changing environment, prioritise competing demands, and manage workflows to meet deadlines and achieve targets.
- Relevant Qualifications: Relevant qualifications in disability, allied health, community services, or a minimum of 2 years' experience working with people living with disability or lived experience with disability or caring for someone with disability.
- Competitive Salary: A salary of $92,258 P.A and 11.5% Super.
- Non-For-Profit Salary Packaging: Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax-free) and Meal and Entertainment Packaging (up to the value of $2650 per annum tax-free).
- Employee Benefits: Extensive discounts available on everyday purchases, financial tips and services, wellbeing, and wellness programs through our employee's benefit program ForME.
- Training and Development: Extensive training, development, and career opportunities, including support to complete additional relevant qualifications and certificates.
- Private Health Insurance Discount: Private Health Insurance Discount (Medibank).
- Employee Referral Program: Employee Referral Program.
- Employee Assistance Program: Employee Assistance Program (EAP).
- Paid Parental Leave: Paid parental leave for eligible employees.
- Technology and Equipment: All technology/equipment provided.
- Dedicated Management: Dedicated, supportive managers who care about your wellbeing.
