Patient Outcomes Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeDiversity Full time $60,000 - $85,000
Job Description

About Us

We are seeking a detail-oriented professional to join our dynamic team in Macquarie Park. As a leader in time-critical healthcare logistics across Australasia, we specialise in complex healthcare logistics - from emergency medical device deliveries to temperature-controlled global shipments.

As Australasia's first 100% carbon neutral healthcare logistics company, we're committed to excellence in both service and sustainability.

The Opportunity

As a key member of our team, you'll be the crucial link ensuring medical equipment is efficiently returned, processed, and made available for future patients.

Your work directly contributes to more patients receiving life-changing and life-saving procedures.

Key Responsibilities
  • Build and maintain relationships with hospital staff to streamline returns processes
  • Coordinate with customers, drivers, and healthcare facilities for efficient collection
  • Navigate complex hospital environments to ensure prompt equipment retrieval
  • Maintain accurate records in our logistics systems
  • Problem-solve collection challenges and escalate issues when necessary
  • Contribute to continuous improvement initiatives
Requirements

What We're Looking For:

  • Diploma or higher qualification
  • 2+ years in customer service or contact centre roles
  • Strong relationship-building and negotiation skills
  • Excellent communication abilities
  • Adaptability in fast-paced environments
  • Solid organisational and prioritisation capabilities
  • Proficiency with Microsoft Office and ERP systems
Benefits

Meaningful Impact: Help save lives through logistics that support critical medical treatments and clinical breakthroughs.

Innovative Environment: Work on cutting-edge logistics challenges and build deep expertise in a growing healthcare sector.

Values-Driven Culture: Join a team that values sustainability, quality, and making a real difference in the community.

Growth Potential: Our organisation is growing — and so can you.

Expand your career in a specialised, impactful space.

Ready to Make a Difference?

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