Customer Service Professional
4 days ago
We are seeking a highly skilled and motivated Customer Service Professional to join our team in the Parliament Shop. Located at Australian Parliament House, this exciting opportunity will see you provide exceptional customer service to visitors and building occupants.
Company OverviewThe Parliament of Australia is a values-driven organization that prides itself on delivering innovative, unified, and client-focused services to parliamentarians and the wider community. Our people are employed in a broad range of professional, customer service, and trade-based roles, all united by a shared purpose: to contribute to Australia's parliamentary democracy.
Job DescriptionThis role is an excellent opportunity for an individual who is passionate about delivering exceptional customer experiences. As a Customer Service Professional, you will be responsible for providing high-quality customer service to visitors and building occupants in the Parliament Shop. Your duties will include answering enquiries, promoting products, undertaking point-of-sale transactions, and gift wrapping. You will also have the opportunity to develop your skills and knowledge through learning and professional development programs.
As part of a dynamic team, you will contribute to achieving the strategic direction of the Parliamentary Engagement Branch and specifically for the E-Commerce and Product Development section. You will work collaboratively with colleagues to deliver results-oriented solutions and ensure that the Parliament Shop meets its objectives.
Required Skills and Qualifications- Proven experience in customer-facing roles, preferably in retail or hospitality
- Excellent communication and interpersonal skills
- Able to work effectively in a team environment
- Strong problem-solving and adaptability skills
We offer a competitive remuneration package, including access to flexible work arrangements, ongoing opportunities for learning and development, free secure underground parking, free gym membership, and access to recreational facilities. On-site childcare, banking services, post office, value-for-money dining options, and more are also available.
The salary for this position is $56,928.00 to $65,136.00 per annum, making it an attractive option for individuals looking to advance their careers in customer service.
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