Customer Support Specialist

5 days ago

Tweed Heads, New South Wales, Australia beBeeCustomerSupport Full time $59,944 - $75,568

As a customer service representative, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in.

You will engage in meaningful conversations to uncover their needs, utilising your knowledge of banking products and services to support their financial goals. By addressing everyday banking queries and referring customers to specialists, you will help ensure each customer receives tailored support and guidance.

The role is part-time, with approximately 35 hours per week, Monday to Friday from 8:45am to 4:30pm. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing.

Responsibilities
  • Assist customers with banking transactions including cash deposits and withdrawals and ensure accurate end-of-day balancing
  • Educate customers on digital platforms such as online banking and mobile apps
  • Identify opportunities to improve customers' financial wellbeing through tailored solutions
  • Ensure compliance with regulatory requirements and internal policies
Qualifications
  • Customer Service Experience: ideally in a customer-facing role
  • Numerical Skills: proficiency in handling cash and completing financial transactions accurately
  • Personality: energetic and passionate about helping people
  • Resilience: able to remain calm and composed in challenging situations
  • Adaptability: willing to learn and adapt to new banking procedures and technologies
Why Join Us?
  • Special offers on banking products and discounts from top brands
  • Leave options including culture, lifestyle and wellbeing leave
  • Learning and development opportunities to grow your career
  • Opportunities to participate in community volunteering initiatives

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