Frontline Support Officer

6 days ago

Melbourne, Victoria, Australia beBeeAdministrative Full time $50,000 - $70,000
Job Summary

The Frontline Support Officer role at our organization provides key assistance at the front desk. This position works closely with colleagues to ensure seamless customer service throughout the day.

About the Role:

This is a dynamic opportunity for an organized and communicative individual to support our internal team.

  • Provide excellent customer service, ensuring all interactions reflect our company's professionalism and standards.
  • Greet and welcome visitors warmly upon their arrival, ensuring they feel comfortable and are directed to the appropriate person in a timely manner.
  • Attend to all visitors and contractors entering the building, ensuring they are properly signed in and passes issued accordingly.
  • Take messages for staff; know their whereabouts and when/where they can be contacted if necessary.
  • Keep the reception area neat, organized, and welcoming.
  • Manage incoming calls effectively through the reception area.
  • Collect, sort, prioritize, and distribute incoming mail daily.
  • Prepare outgoing mail and packages, ensuring timely and accurate dispatch.
  • Process external mail daily for Australia Post and other entities.
  • Arrange courier and other delivery services both locally and nationally.
  • Perform other administrative duties when directed by management.
  • Monitor and manage access to the office, ensuring security protocols are followed.
  • Prepare and issue security passes for staff and visitors accordingly.
  • Manage the security pass register, including monthly audits on all passes to meet compliance requirements.
  • Complete a daily audit to ensure all passes have been returned and deactivate any that are not.
  • Address and resolve basic inquiries and complaints.
  • Support mail distribution across all departments and assist with ticket stock, collector tickets, merchandise, and gift cards distribution as required.
  • Assist with booking and managing meeting room schedules and event setup as needed.
  • Maintain staff and client contact phone lists.

Key Skills and Qualifications:

To succeed in this role, you will need to possess:

  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Able to maintain confidentiality and handle sensitive information.
  • Familiarity with Microsoft Office Suite.
  • Able to adapt to changing priorities and deadlines.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application.

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