Event Experience Manager
4 days ago
Event Experience Manager
The successful candidate will oversee the coordination of event services, ensuring exceptional experiences for clients and partners.
Responsibilities include:
- Developing relationships with key stakeholders and internal partners
- Liaising with stakeholders to coordinate event requirements for each event
- Responding to client inquiries and feedback in a timely manner
- Managing the finalization of major events from follow-up to post-event invoicing
- Reviewing and maintaining the online client ordering portal for smooth integration
- Liaising with the kitchen for specific menu requirements for each event
- Implementing event day plans within established processes
- Sharing performance feedback on staff to support service excellence
Required skills and qualifications:
- Full working rights in Australia
- 2-3 years' experience in a similar food and beverage or hospitality role
- Diploma or degree qualifications in Event Management or Hospitality Management (desirable)
- Operational experience in event, venue, or other large-scale catering operation
- Strong competency in Microsoft Office Suite
- Excellent communication and time management skills
- Exposure and competency with event management software
- Responsible Service of Alcohol certification
We offer:
- Competitive salary
- Comprehensive benefits package including:
- Personal benefits: Paid parental leave, flexible working arrangements, study leave
- Health and wellbeing: Employee Assistance Program, annual flu vaccinations and skin checks, monthly group fitness classes, discounts at our cafe
- Workplace benefits: Onsite parking, meals on event days, 25% discount at our cafe
- Financial Benefits: Salary sacrifice superannuation options, discounted offers from financial institutions, reduced rates on mobile phone and home internet plans
- Development and career opportunities through proactive talent management
- A collaborative, fun, and energetic work culture
About us:
We pride ourselves on delivering a 'fans first' approach and are dedicated to creating memorable experiences. At the heart of our business is a high-performing and passionate team committed to innovation, inclusivity, and quality. We take pride in being an equal opportunity employer and operate in a vibrant and collaborative environment.
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