
Event Experience Manager
2 days ago
We are seeking a highly motivated and experienced Event Service Team Leader to join our team. This is a key role that will provide exceptional guest experiences at a luxurious destination.
This position supports the success of all food and beverage venues across the hotel, with a current focus on leading the team during the popular "Le Petit Chef" event, held five times a week. This immersive culinary journey combines theatre and dining, featuring the world's smallest chef, offering an exclusive experience for pre-booked guests.
As the Event Service Team Leader, you will ensure the event runs smoothly and meets high standards. Your key responsibilities include managing event setup and pack-down, briefing the team, providing clear direction, supporting team members, and guaranteeing each guest's experience exceeds expectations.
Key Requirements:
- At least 1 year of proven experience in motivating and leading a team in a busy events, functions, or F&B environment, preferably in hotels, restaurants, or event service.
- Exceptional customer service skills and the ability to interact effectively with guests and colleagues.
- Confidence in multi-tasking and delivering under pressure, maintaining composure during last-minute changes.
- Attention to detail and a motivated, approachable attitude committed to delivering a unique guest experience.
- Knowledge of wines, beers, and spirits.
- Ability to work well in a team and support team success.
- Flexibility with availability, including evenings and weekends.
Additional requirements include:
- Legal right to work in Australia without restrictions.
- Current Responsible Service of Alcohol (RSA) certification.
- Proof of completing a food safety course.
What We Offer:
A range of benefits supporting your career, including:
- Free meals on shift.
- Laundered uniform.
- Paid birthday leave.
- Discounted CBD parking.
- Paid wellness and mental health days.
- Colleague discounts on accommodation, food, and beverages.
- Access to a broad discounts platform.
- Paid parental leave.
- Support for your career development through programs, milestones, and training opportunities.
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