Member Experience Specialist

7 days ago

Sydney, New South Wales, Australia beBeeEngagement Full time $87,654 - $123,456
Job Overview

This role oversees the execution and delivery of a comprehensive member engagement strategy, aimed at increasing member value and satisfaction. The position will work closely with senior stakeholders to define and implement initiatives that drive member retention and acquisition.

Main Responsibilities
  • Develop and execute a member engagement strategy aligned with organisational goals.
  • Design and deliver personalized journeys for members, incorporating multi-channel communication approaches.
  • Analyse feedback data to inform engagement initiatives and improve overall member experience.
  • Collaborate with cross-functional teams to ensure seamless integration of member-centric strategies.
  • Foster a culture of member advocacy and support throughout the organization.
Key Requirements
  • At least 5 years of experience in a similar role.
  • Proven track record of success in member/customer engagement and loyalty programs.
  • Exceptional communication and stakeholder management skills.
  • Natural analytical and problem-solving abilities.
  • Strong organisation and project management skills.
Desirable Skills
  • Relevant experience in banking and financial services.
  • Knowledge of membership marketing principles and practices.
  • Ability to influence senior stakeholders and drive change.
About This Role

This is an exciting opportunity for a seasoned professional to make a meaningful impact on member engagement and loyalty. If you have a passion for delivering exceptional customer experiences and driving business growth through innovative strategies, we encourage you to apply.

  • Transforming Member Experiences

    2 days ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $85,000 - $90,000

    Membership Experience SpecialistThe primary role of the Membership Experience Specialist is to deliver exceptional customer service and lead IPAA's membership experience, driving growth and retention through strategic planning and data-driven insights.This specialist will be responsible for managing the member journey, executing the membership strategy, and...

  • Mcdonalds Crew Member

    7 days ago

    Sydney, New South Wales, Australia Mcdonald'S Crew Member Full time

    Company DescriptionWorking for Macca's is more than just a job. We're a business that aims to have a positive impact in everything we do. We offer good value, quality food and a fantastic experience for our customers. But it's not just about the millions of meals we serve each day. It's also about the hundreds of communities across Australia where you'll...

  • Crew Member Experience Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $23 - $29

    As a crew member in our fast-paced food service team, you will be on the front line, greeting customers and taking orders.Key to your success will be problem-solving skills, expertise in custom food designs, and becoming a specialist in all things related to our menu offerings.Every day is different - from quiet periods to busy ones, you'll be preparing for...

  • Corporate Communications Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCommunications Specialist Full time $75,000 - $105,000

    Role OverviewWe are seeking a seasoned Activation Specialist to join our team.This role is perfect for an individual with a passion for media buying and a drive to deliver exceptional results.The successful candidate will be responsible for performing media buying activities across various mediums, providing accurate reporting and buying services to the team...

  • Member Experience Specialist

    7 days ago

    Sydney, New South Wales, Australia beBeeExperience Full time $150,000 - $180,000

    We're transforming the flying experience for our guests. To achieve this mission, we need team members who embody a fun and authentic spirit.Job OverviewThis role is part of an award-winning loyalty program with over 13 million members. We make rewards fast, meaningful, and easy to use – from dream holidays to everyday perks.Main ResponsibilitiesDevelop...

  • Member Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRelationship Full time $200,000 - $250,000

    About Our Role:Establish and grow meaningful relationships with members to enhance their experienceDrive the growth of our clubs by leveraging member connectionsKey Responsibilities:Our ideal candidate will possess excellent interpersonal skills, a passion for helping others, and a genuine interest in health and fitness.Support members throughout their...

  • Member Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $75,000

    Job Overview: Member Support ConsultantAbout the Role :As a valued member of our team, you will play a crucial role in building and maintaining a thriving membership base. Your primary objective will be to inspire prospective members to embark on their wellness journey by providing exceptional customer service, proactive sales activities, and engaging with...

  • Grocery Department Team Player

    7 days ago

    Sydney, New South Wales, Australia beBeeTeam Member Full time

    We're seeking a dedicated team member to join our diverse and dynamic team. As part of our grocery department, you'll play a crucial role in delivering exceptional store standards and providing great shopping experiences for our customers.Key responsibilities will include completing inventory tasks, restocking shelves, and ensuring optimal store...

  • Member Experience Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeCommunityLead Full time $90,000 - $120,000

    Job DescriptionWe are looking for a motivated and organized individual to fill the role of Community Lead.As a Community Lead, you will be responsible for ensuring that our members receive exceptional service and support. This includes conducting scheduled conversations with owned accounts, anticipating member needs, and implementing proactive changes based...

  • Member Experience Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Role OverviewAs a key member of our front-line team, you will play a vital role in servicing members and meeting their service expectations. Your expertise will contribute to one of the fastest growing health funds.Key ResponsibilitiesDeliver high quality, accurate information to membersAnswer enquiries (by phone, email or mail) promptly, competently and...