Member Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeRelationship Full time $200,000 - $250,000

About Our Role:

  • Establish and grow meaningful relationships with members to enhance their experience
  • Drive the growth of our clubs by leveraging member connections
Key Responsibilities:

Our ideal candidate will possess excellent interpersonal skills, a passion for helping others, and a genuine interest in health and fitness.

  • Support members throughout their entire journey to ensure a great experience
  • Recommend classes, coaching, and equipment to drive member success upon joining
  • Manage member complaints and cancellations to ensure positive outcomes
  • Contribute to maintaining an immaculate club environment
  • Improve customer feedback and retention rates
Sales & Direct Marketing:

Our Relationship Manager will excel at driving sales processes, effectively converting enquiries into new members.

  • Complete sales processes to convert enquiries into new members
  • Facilitate integration of new members and upsell them into personal training and group training programs
  • Deliver impactful direct marketing communications
  • Establish and manage corporate business partnerships and agreements
Becoming a Member of Our Team:],

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