Service Transformation Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeTransformation Full time $180,000 - $220,000

About the Position:

You will oversee end-to-end delivery of our Managed Services portfolio, ensuring operational excellence and service transformation.

Key Responsibilities:

  • Develop and execute operational strategies focused on exceptional client experience and service quality.
  • Drive continuous improvement initiatives across service delivery.
  • Ensure compliance with contractual SLAs and service obligations.
  • Lead financial oversight including budgeting and cost control.
  • Champion a culture of service excellence and transparency.
  • Monitor KPIs and implement service improvement plans.
  • Collaborate across internal teams to ensure cohesive operations.

About You:

  • Proven experience in senior leadership of managed services within complex IT environments.
  • Strong knowledge of ITIL best practices.
  • Demonstrated success in meeting SLAs and improving service performance.
  • Excellent stakeholder engagement skills.
  • Passion for customer service and partnership building.

Required Skills:

  • Senior leadership experience in managed services
  • ITIL certification
  • SLA management
  • Financial acumen
  • Stakeholder engagement

What We Offer:

A dynamic work environment that fosters growth and development. Collaborative teams working towards a common goal. Opportunities for professional growth and advancement. A competitive compensation package.

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