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Desktop Support Specialist

2 months ago

Perth, Western Australia Michael Page Australia Full time

About Our Company

Michael Page Australia is a leading recruitment agency in the technology and IT space. We are seeking a highly skilled Desktop Support Specialist to join our growing team.

**Job Summary**

The Desktop Support Specialist will be responsible for providing technical support to our clients and ensuring that their IT systems are running smoothly. This is a key role within our organization, and the successful candidate will have the opportunity to make a real impact.

**Key Responsibilities**

  • Provide technical support to clients via phone, email, and in-person visits
  • Identify and resolve technical issues with desktop computers, laptops, and mobile devices
  • Collaborate with other teams to ensure that IT systems are running efficiently and effectively
  • Develop and maintain knowledge articles and documentation to support technical support efforts
  • Stay up-to-date with the latest technology trends and advancements

**Requirements**

  • Excellent communication and problem-solving skills
  • Experience in a technical support role, preferably in a large, complex environment
  • Strong understanding of desktop operating systems, hardware, and software
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • ITIL Foundations certification (desirable)

**What We Offer**

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance