Desktop Support Analyst

1 month ago

Perth, Western Australia RAC of WA Full time
About the Role

RAC of WA is seeking a skilled Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new technologies.

Key Responsibilities
  • Provide technical support to internal customers through various channels, including phone, email, and in-person visits.
  • Troubleshoot and resolve technical issues related to desktop hardware, software, and network connectivity.
  • Collaborate with other teams to ensure seamless integration of new technologies and systems.
  • Develop and maintain documentation for technical procedures and processes.
  • Stay up-to-date with emerging technologies and trends in the IT industry.
Requirements
  • High school education is mandatory. Tertiary qualifications in computer science, information technology, or a related field are preferred.
  • Relevant certifications such as ITIL, Azure, CompTIA A+, or Microsoft Certified Professional are desirable.
  • Advanced understanding of end-user support, Azure Active Directory, and comprehensive knowledge of Azure AD, Active Directory, Windows, and Office 365.
  • Exposure to ITSM toolsets (e.g., Jira Service Desk, ServiceNow) and experience with ITIL methodologies.
  • Familiarity with network troubleshooting and basic network configuration.
  • Excellent problem-solving abilities, high-level communication skills, and experience in customer service or helpdesk support environments.
What We Offer
  • Innovative technology environment with opportunities to work with cutting-edge technologies.
  • Focus on career development and continuous learning opportunities.
  • Flexible and hybrid working arrangements, including temporary remote work options.
  • Opportunities to contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community.
  • Diverse and inclusive workplace with a strong focus on employee wellbeing.

  • Desktop Support Analyst

    6 days ago

    Perth, Western Australia Green Light Full time

    About the RoleWe are seeking a skilled Desktop Support Analyst to join our team at Green Light Worldwide.

  • Desktop Support Specialist

    2 months ago

    Perth, Western Australia Michael Page Full time

    {"title":"Desktop Support Analyst","description":"About the RoleWe are seeking a skilled Desktop Support Analyst to join our team in Perth. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff.Key ResponsibilitiesResolve technical issues and incidents in a timely and efficient mannerProvide...

  • Desktop Support Specialist

    1 month ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new...

  • Desktop Support Specialist

    2 months ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new...

  • Desktop Support Specialist

    1 month ago

    Perth, Western Australia RAC WA Full time

    Desktop Support Analyst Job DescriptionAs a Desktop Support Analyst at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers...

  • Desktop Support Specialist

    3 weeks ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing first and second-level technical support to our internal customers.Key ResponsibilitiesProviding technical support to internal customers through our Desktop Support systemDeveloping and...

  • Desktop Support Specialist

    1 month ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development and implementation of new...

  • Desktop Support Specialist

    2 months ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal customers, ensuring the smooth operation of our desktop infrastructure, and contributing to the development of our Managed Operating...

  • Desktop Support Specialist

    7 days ago

    Perth, Western Australia RAC of WA Full time

    About the RoleAs a Desktop Support Analyst at RAC, you will be responsible for providing first and second-level IT support, along with site visits to various locations, to ensure seamless operation of hardware and software according to agreed service levels.This role is also involved in supporting the Windows 11 roll out and is a 1-year max term position.Key...

  • Desktop Support Specialist

    4 weeks ago

    Perth, Western Australia RAC of WA Full time

    About the RoleWe are seeking a skilled Desktop Support Analyst to join our team at RAC WA. As a key member of our IT department, you will be responsible for providing first and second-level technical support to our internal customers.Key ResponsibilitiesProvide technical support to internal customers through our Desktop Support system, utilizing tools to...

  • Desktop Support Specialist

    3 weeks ago

    Perth, Western Australia RAC WA Full time

    Desktop Support Role at RAC WAAs a Desktop Support Specialist at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be working with cutting-edge technologies and...

  • Desktop Support Specialist

    3 weeks ago

    Perth, Western Australia RAC WA Full time

    As a Desktop Support Specialist at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including the Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers associated with operating installed...

  • Desktop Support Specialist

    6 days ago

    Perth, Western Australia RAC WA Full time

    Role OverviewAs a Desktop Support Specialist at RAC WA, you will be responsible for providing first and second-level IT support to internal customers. This role involves site visits to various locations, including Joondalup Call Centre, Auto Services, and Member Centre sites. You will be supporting all RAC internal customers associated with operating...

  • Desktop Support Specialist

    4 weeks ago

    Perth, Western Australia Michael Page Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team in Perth. As a key member of our IT team, you will be responsible for providing technical support and resolving incidents in a fast-paced environment.Key ResponsibilitiesAccurately record, categorize, prioritize, and resolve incidents received via various communication...

  • Desktop Support Specialist

    1 month ago

    Perth, Western Australia Michael Page Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team in Perth. As a key member of our IT team, you will be responsible for providing technical support and assistance to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via email, phone, and Service Desk communication channelsEnsure...

  • Desktop Support Specialist

    1 month ago

    Perth, Western Australia Michael Page Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team in Perth. As a key member of our IT team, you will be responsible for providing technical support and assistance to our clients.Key ResponsibilitiesResolve technical issues and incidents received via email, telephone, and Service Desk communication channelsEnsure timely...

  • Desktop Support Specialist

    4 days ago

    Perth, Western Australia Infosys Full time

    About the Job:We are seeking a highly skilled Desktop Support Specialist to join our team at Infosys. As a key member of our IT Infrastructure function, you will be responsible for providing top-notch support for our EUC environment.Key Responsibilities:Provide L2 support for EUC environment, ensuring compliance with established IT Service management...

  • Desktop Support Specialist

    2 weeks ago

    Perth, Western Australia RAC WA Full time

    As a Desktop Support Specialist at RAC WA, you will be responsible for providing first and second-level IT support, including site visits to various locations. This role is part of a 1-year max term position and involves supporting the Windows 11 rollout.Key Responsibilities:Technical Support: Provide second and third-level technical support to internal...

  • Workplace Technology Analyst

    4 weeks ago

    Perth, Western Australia Cognizant Full time

    Workplace Technology Analyst RoleWe are seeking a highly skilled Workplace Technology Analyst to join our team at Cognizant. As a key member of our technology team, you will be responsible for overseeing technical projects, providing desktop support, and ensuring the seamless operation of end-user tools.Key Responsibilities:Lead technical projects from...

  • Desktop Publisher

    2 weeks ago

    Perth, Western Australia Department of Education, Western Australia Full time

    About the RoleThe Department of Education, Western Australia is seeking a skilled Desktop Publisher to join their team. As a Desktop Publisher, you will be responsible for producing high-quality print materials using advanced desktop publishing software.Key ResponsibilitiesUse Adobe Creative Cloud, particularly InDesign, Photoshop, and Illustrator, to create...