Desktop Support Specialist

4 weeks ago


Perth, Western Australia Michael Page Full time
About the Role

We are seeking a highly skilled Desktop Support Analyst to join our team in Perth. As a key member of our IT team, you will be responsible for providing technical support and resolving incidents in a fast-paced environment.

Key Responsibilities
  • Accurately record, categorize, prioritize, and resolve incidents received via various communication channels.
  • Ensure incidents and service requests are completed within defined SLA timeframe.
  • Identify opportunities for continual service improvement.
  • Provide technical support services, onsite support, and site visits when required.
  • Create and maintain high-quality knowledge articles.
Requirements
  • Excellent communication, problem-solving skills, and customer service skills.
  • Experience in large, complex technical environments and strong understanding of SOE.
  • Excellent PC hardware and software troubleshooting skills.
  • Extensive knowledge of Microsoft Windows 10, Active Directory, Exchange, and Office365.
  • Ability to maintain composure in fast-paced environment.
  • Working knowledge of ITIL framework.
What's on Offer
  • Competitive salary.
  • In-house discounts.
  • Flexible working arrangements.
  • Opportunities to grow your career.
  • Paid parental leave.
  • Dedicated wellness programs.
  • Discounted private health insurance.


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