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Desktop Support Specialist

2 months ago

Perth, Western Australia Michael Page Full time
{"title":"Desktop Support Analyst","description":"About the Role

We are seeking a skilled Desktop Support Analyst to join our team in Perth. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff.

Key Responsibilities
  • Resolve technical issues and incidents in a timely and efficient manner
  • Provide excellent customer service and communication skills
  • Collaborate with other teams to identify opportunities for improvement
  • Develop and maintain knowledge articles and documentation
  • Participate in on-call rotations and provide after-hours support when required
Requirements
  • Strong technical skills and knowledge of Microsoft Windows 10, Active Directory, and Exchange
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and maintain a positive attitude
  • ITIL Foundations certification (desirable)
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible working arrangements and in-house discounts
  • Dedicated wellness programs and paid parental leave
","lang_code":"en"}