Desktop Support Specialist

1 week ago


Perth, Western Australia Michael Page Full time
About the Role

We are seeking a highly skilled Desktop Support Specialist to join our team at Michael Page. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities
  • Incident Management: Accurately record, categorize, prioritize, and resolve incidents received via various communication channels.
  • Service Delivery: Ensure incidents and service requests are completed within defined Service Level Agreement (SLA) timeframes.
  • Continual Service Improvement: Identify opportunities for improvement within the IT service and implement changes to enhance the overall service experience.
  • Stakeholder Management: Keep stakeholders informed of progress and resolution of assigned incidents and service requests.
  • Knowledge Management: Create and maintain high-quality knowledge articles within our IT Service Management (ITSM) toolset.
  • Technical Support: Provide technical support services, including onsite support and site visits when required.
Requirements
  • Technical Expertise: Excellent PC hardware and software troubleshooting skills, with a strong understanding of Microsoft Windows 10, Active Directory, Exchange, and the Office 365 suite of applications.
  • Communication Skills: Excellent communication, problem-solving skills, and demonstrable customer service skills.
  • Experience: Experience in a large, complex technical environment, with a strong understanding of the Standard Operating Environment (SOE).
  • Certifications: ITIL Foundations (desirable).
What We Offer
  • Competitive Salary
  • In-house Discounts
  • Flexible Working Arrangements
  • Opportunities for Career Growth
  • Paid Parental Leave
  • Dedicated Wellness Programs
  • Discounted Private Health Insurance


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