Production Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Ubank Full time

About Ubank

We're a digital bank that empowers the next generation to achieve financial success. Our mission is to provide a daily money companion that brings together smart features and real-time insights to help our customers get ahead.

Your Role

In this position, you'll be responsible for managing and enhancing our suite of applications to meet the needs of our organisation and drive operational efficiency.

Key Responsibilities

  • Collaborate with IT and business units to ensure applications meet operational requirements and support business objectives.
  • Contribute to process optimisation efforts to enhance processes and adhere to best practices in maintenance, support, and deployment of applications.
  • Provide essential support and maintenance for applications, including routine updates and patch applications to ensure systems operate efficiently.
  • Offer recommendations for optimising application environments to improve performance and reliability based on observed trends and issues.
  • Support interactions with third-party vendors and solution providers to ensure integrated services work seamlessly and meet performance standards.
  • Aid in developing and implementing recovery and business continuity plans to reduce downtime and ensure quick service restoration in case of disasters.
  • Assist in identifying operational risks and ensuring applications compliance with relevant standards and regulations to protect business operations.

What We're Looking For

  • Banking and Financial Services experience
  • Experience with CRM systems, Genesys Cloud, HCM, or Banking Systems
  • Strong problem-solving and communication skills
  • Understanding of IT infrastructure, cloud services, and software development life cycles
  • Familiarity with regulatory compliance in the financial industry
  • Relevant certifications (ITIL 4, COBIT, or CISM) preferred

Why Ubank?

  • Hybrid working model with 3 days in our central Sydney CBD office
  • Highly collaborative and positive culture
  • Strong internal development & growth opportunities
  • Other fantastic benefits to support

Our Values

  • Delight the Customer - We put the customer's best interests at the forefront of everything we do.
  • Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative.
  • Value Each Other - We respect everyone's contribution, embracing a common goal and championing individuality.
  • Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture.
  • Show Up - We bring our passion, positivity, and sense of fun every day to embrace the challenges of changing the banking game.

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